Kiahuna® Castle RAB Blog: March 2020

Monday, March 30, 2020

Castle Newsletter March 2020

Click HERE and choose Open link in New Window to open this document

Friday, March 27, 2020

West Entrance to the Property Closed

The West Entrance to the resort has been closed until further notice. The East Entrance by the Marriott Waiohai will remain open.

New Front Desk Hours

Aloha Owners–

Roy just sent me this information to pass along to you:

Due to how slow it is Castle has reduced the office hours to 8am – 6pm daily. We will still operate 7 days per week.

Signage and a message for our 2200 number are in place, or will be by end of day.

Thursday, March 26, 2020

IMPORTANT INFO FOR DIRECT RENTERS --Also read about the Beach Hut and Laundry

Aloha Owners,

The RAB encourages all owners that have direct rentals between today (March 26-April 30), to contact your guest and advise them about the mandatory 14- day quarantine. Please don't wait for your guest to contact you. Please advise Castle if your guest decides to cancel or to re-book to a later date.

I blogged something related to this a few days ago. Please see link below.

Please click here for quarantine link

Mahalo for your help during this difficult time.

Denise

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Please read below from Chris Gampon to Roy and Gana to understand what is being done with the Beach Hut and Laundry during this time:

As part of our effort to address the evolving COVID19 situation we are making temporary adjustments at the property. Some changes have already taken place, others will be effective today or by Friday. In response to the State Stay-at-Home Order and County Rule #4 and #5 we are taking further steps to adjust our operations

Changes taking place by the end of today (03/25/2020):

Beach chairs will be secured. They will remain secured until further notice.
The majority of the lounge chairs will be removed from the lawn area.

Changes taking place on Thursday 03/26/2020:

Laundry facility hours will be adjusted to 9:00am – 5:00pm

Changes taking place by the end of day (5pm) on Thursday 03/26/2020:

The Beach Hut will be secured.
The Beach Hut will remain closed until further notice.

We feel these changes address the Stay-At-Home work at home put in place by the governor and the stricter County Rule #5 (23) that states, for lodging properties, “Tourist usage is discouraged. Individuals staying at these properties are not allowed to utilize any common spaces like pools, game rooms, spas, etc.”. It is our opinion that the defined uses and intent of the rule would put the beach services into the “etc.” category.

With the COVID situation changing on a daily basis, we may be required to made additional adjustments in the future. We understand that these changes may not be popular. We appreciate your understanding during these challenging times.

Please monitor the state and county announcements.

The link to the County Day Use Park Permit Fee is below.

https://www.eventbrite.com/e/county-of-kauai-day-use-beach-park-permit-feecovid19-tickets-100651073069

A similar message, to what is above, is being sent to all Kiahuna rental agents. This message is directed to just the two of you as on-site agents. I am aware that you both have occupants. In as much as outdoor activity should be curtailed to physical and mental health activities, taking a swim for exercise purposes is one of the activities exempted from the rule. With that in mind, while I have staff available, I can have a small supply of towels delivered to your desks each morning. They would be picked up the next morning.

Tuesday, March 24, 2020

March 24, 2020 Owner Message Regarding COVID - 19

Click HERE and choose Open link in New Window to open this document

Monday, March 23, 2020

BBQ in Phases II-V Closed AND PBAC Closure

Click below to enlarge

Saturday, March 21, 2020

Ige institutes mandatory 14-day quarantine for all incoming visitors, returning residents

Click here for article

Friday, March 20, 2020

Poipu Beach Athletic Club Coronavirus Response

Aloha Owners,

Roy sent me this regarding the PBAC.

Aloha,
Denise

March 20, 2020

Dear Members,

During these trying times citizens from across the globe are taking steps to stem the spread of the Coronavirus. Not all citizens have been asked to stay home or close their businesses. Those who have are experiencing immediate financial hardship and are at risk of losing their small businesses. The sacrifice others are making illustrates the resolve necessary to address the situation responsibly.

Here in Kauai we are not under orders to close our businesses or to stay home. We have a curfew from 9pm to 5am and have asked those who have planned vacations to Kauai to re-schedule those trips. There are recommendations from our state government and from the CDC (Center for Disease Control and Prevention) and we are implementing relevant recommendations while we remain open to the membership. The Poipu Beach Athletic Club will remain open for business unless we are required to close.

The staff of the Poipu Beach Athletic Club have many concerns. The PBAC currently employs 32 individuals and our tenant, the Cabana Bar and Grill, employs many, many more. These livelihoods depend upon the PBAC remaining open. To keep these incredible people working and earning a paycheck we have taken measures to address the Coronavirus in a responsible manner. You will see a very proactive effort by our entire staff to clean, clean, clean. We have implemented distancing measures around the pool, in the gym, at the check-in and with our fitness programs. The staff recognizes the magnitude of the situation and is aware that their jobs could be lost if the Club is required to close. They are willing to stay on the job to provide a venue in which our members can relax and pursue their health and wellness.

The support of our members is also critical to the Club’s ability to stay open. The revenue generated by the monthly dues is the financial backbone of our business. Membership comprises of both local members and vacation rental members. We anticipate reductions due to the contraction of the tourism industry generally and visitors to Poipu specifically. While the loss in revenue from our resort and vacation memberships is likely to be significant, we are in a position to weather those reductions in the short-term. Our local members are also critical to our financial survival. Local members continue to support the Club and appreciate the staff’s effort to keep the club open as one of the few options for exercise, recreation and enjoyment.

We are asking all of our members to honor their contracts and support the PBAC. The Club is a fun, pleasant and happy environment where our members can enjoy a vast array of amenities. While we cannot suspend all accounts under contract, we have decided to offer a credit to our individual, joint and family memberships in an effort to expand our commitment to the community. If you believe your financial circumstances warrant a credit, please email us and we will discount your membership dues 50% for the month of April. Again, please ask for this discount only if you need it. After we see the impact of this discount, as well as the reduction of revenue from our resort and vacation rental memberships, we will re-visit this issue for the month of May. We greatly appreciate the support of our staff and members as we work together to keep our Club in operation while the government leads us to overcoming the Coronavirus.

Having created this venue at the end of 2013 and watching it struggle through the early years to reach the success of today, I am proud of our amazing staff and overwhelmed by our member loyalty. Both staff and members form a friendship network for me personally and I look forward to every visit. I still have plans to expand the club and will do whatever I can to make sure the Poipu Beach Athletic Club not only succeeds, but also exceeds your expectations.

Stay healthy and enjoy one another wherever and whenever possible. The Poipu Beach Athletic Club intends to be that place today and for the foreseeable future. Thank you all for everything you do to make the Club a special place.

A hui hou,

John Horwitz